Primary Function

To review customer accounts regularly for debt owed to the company. Daily release of orders on hold and review of these accounts with Credit Manager or Accounts Receivable Supervisor. Position requires regular communication with customers, regional sales managers, and sales reps about customers’ account status. Maintenance of customer master file. Assist in cash application regularly. Evaluation of credit worthiness of potentially new customers and setting up these new customers. Evaluating write-off potential with Credit Manager.

Duties & Responsibilities

Collect on all assigned customer accounts (which for this position will be larger customers and more voluminous accounts). Keep management abreast of all accounts which are potential problems.
Generate and send out invoices – ensure system is setup to deliver the invoice
Follow up on, collect and allocate payments
Carry out billing, collection, and reporting activities according to specific deadlines, cash posting by month end and offsets
Monitor customer account details for non-payments, delayed payments, and other irregularities, identify any trends and patterns.
Research and resolve payment discrepancies
Generate aging analysis
Review orders for release from shipping or credit hold.
Review AR aging to ensure compliance and push out issues to be resolved by sales and customer service
Maintain accounts receivable customer files and records – maintain communication contacts and methods, work with IT to ensure output is setup in SAP for email or EDI
Follow established collections procedures for processing receipts and cash.
Prepare bank deposits
Investigate and resolve customer queries – schedule customer calls to resolve issues, including escalations to sales management
Process adjustments and Cross ERP write off
Initiate collection efforts based on priority criteria- usually highest dollar overdue
Assist with month end closing by completing offsets in a timely manner.
Retrieve remittance information from the customer to facilitate cash application

Preferred Qualifications

Associate’s degree in Accounting, Business, or related field is preferred
1-3 years’ experience in Accounts Receivable, collections, and/or credit
Knowledge of computer systems (Word, Excel, etc.)
Strong interpersonal communication skills and the ability to help and resolve complex customer issues

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